Kaufman & Broad selects Elcimaï Informatique to improve the efficiency of its deliveries
To enable its Technical Departments to effectively track customer deliveries, Kaufman & Broad partnered with ELCIMAÏ Informatique to develop a mobile app. The tool enables quality control—particularly in mobile situations—through accelerated tracking of reservations from Pre-Acceptance Orders through to customer delivery. It also ensures seamless completion and management of after-sales service.
Led by the Information Systems Department, this project is part of a broad plan to overhaul the group’s IT solutions. A process of analysis, requirements gathering, and design was therefore conducted with the Technical Departments.
As part of a comprehensive plan to overhaul its IT solutions, Kaufman & Broad sought to create a tool dedicated to its Technical Departments and designed to effectively track customer deliveries.
THE MAIN OBJECTIVES OF THE PROJECT WERE AS FOLLOWS :
Increase productivity
- Save time on recording reservations (notably by avoiding duplicate entries), – Facilitate the management and tracking of reservation resolutions,
- Reduce paper printing (cost, weight, and environmental impact).
Improve quality
- Reduce the risk of errors and misunderstandings in the processing of reservations by providing more details during their entry,
- Improve quality through photos, notes, and legible handwriting,
- Professionalize the delivery process,
- Standardize procedures across branches (especially during delivery),
- Enhance Kaufman & Broad’s image among customers.